IT Support

You have an error message you don't understand? Your printer refuses to print? Your email stopped working? Experts TI is here to help. Our team troubleshoots by phone, remote control (we see your screen and fix the problem for you) or directly at your home on the South Shore. No need to be a computer expert — we explain everything simply and make sure everything works before leaving.

Book a 30-minute IT support session with a technician

Book this service

When do I need this service?

  • Confusing error message

    A window appears at startup or when you do something and you don't know what to do. We guide you step by step or intervene remotely.

  • Printer won't work

    Your printer won't print, isn't detected or shows an error. Often fixable remotely in minutes.

  • Email problem

    You're not receiving emails, can't send, or your email software shows an error. We reconfigure or unblock the account.

  • Slow or freezing computer

    Your computer takes forever to open programs or freezes regularly. Software cleanup, removal of unnecessary programs and optimization.

  • Internet or Wi-Fi connection

    Your connection drops, is very slow or a device won't connect to Wi-Fi. We check the setup and router.

Benefits

Quick help

We respond quickly to your requests. For emergencies, we aim for a response within one hour.

Remote or at home

Many problems can be solved remotely in minutes. Otherwise, we come to you (free on the South Shore).

We explain

We don't just fix the problem — we show you how to avoid it in the future, in simple terms.

Bilingual service

Service offered in French and English, according to your preference.

Why choose Experts TI

Certified and up-to-date expertise
Support available during our business hours
Based in Brossard, South Shore
Solutions customized to your reality

Our Process

1

Booking and deposit

You book a date that works for you online and pay the deposit to confirm your appointment.

2

Confirmation

You receive a confirmation by email with the details of your appointment.

3

Service on the chosen day

Our technician intervenes on the reserved date — remotely or at your home depending on the type of issue.

4

Final payment and report

You pay the remaining balance and receive the service report detailing the work performed.

Frequently Asked Questions

Absolutely! Printer problems are very common. Often it's a Wi-Fi connection, driver or stuck print queue issue. We can usually fix it remotely in a few minutes.

Ready to transform your IT infrastructure?

Contact our experts today for a free consultation and discover how we can optimize your technology environment.

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